In this article, we will address some common questions you may have as a new or existing Matrix+ Online student.

Course content.

Does Matrix+ teach the same material as Matrix On Campus?

Matrix on-campus and Matrix+ teach the exact same content, we even use the same books for both courses. The only difference between our two courses is how we deliver our lessons. You can see a full comparison of both courses and their service offerings, here.

Can my child enrol for any module or term with Matrix+?

If your child's school is learning content in a different order to Matrix, you're welcome to enrol into our Matrix+ On-Demand courses and choose the term relevant to you. You can see more information here.

Course Dates and Accessing Your Online Account.

What are my course dates and how long do I have access to Matrix+?

After the term ends, Year 7 - 11 students will be able to access Theory Lesson Videos, Q&A Discussion Boards and online resources until the end of 31 December 2022.

Year 12 Students will be able to access their Theory lesson videos, Q&A Discussion Boards and online resources until the official HSC exam day.

For more information on Matrix+ online course dates, click here.

How do I access my online courses?

To access both your Canvas and NEO enrolments, log in to your student MyMatrix account. With MyMatrix you can manage all your enrolments under one account. Detailed instructions can be found here.

You can use the same username and password for MyMatrix, Canvas and NEO.
If you have never logged in before, click here.

How do I access my videos/why can't I see my videos?

Once you log into MyMatrix with your student details, click on My Courses on the left sidebar. This will show you all your current/past courses. Simply click the links under LMS.

Click here for a step-by-step process on how to access the Online Theory lesson videos.

If you still cannot see your videos, check a few things:

  1. Are you logged in under your student account? Parents cannot access videos.

  2. Where did you log in to? You should log in via my.matrix.edu.au to view your enrolments.

  3. Ensure you have logged in via my.matrix.edu.au to access NEO. You can find NEO FAQs here.

  4. Are you using stable internet and google chrome? We suggest using the most updated version of google chrome and a computer or laptop.

I can't see my solutions and other resources?

If you're experiencing issues viewing your homework solutions or other resources, please click here for our troubleshooting guide.

Why are my videos locked?

Lessons are locked to ensure that students are completing their courses in the correct order, or the order that we believe makes the most sense for their learning. If you need to skip ahead to some material, you can always click on the lessons and press the 'next' button, to skip ahead and unlock your preferred content.

If your Lesson 1 is locked, make sure you watch the course 'induction video'!

Submitting Your Homework & Attempting your quizzes

How do I attempt and submit my quizzes?

Matrix offers live online quizzes for our Year 7 - 10 students! Each quiz has 10 minutes to be completed. Only 2 reattempts can be made.

Click here for a step-by-step process on how to attempt and submit quizzes.

How do I submit my homework for English?

Matrix currently offers online homework submission for English only. Maths and Science students will receive detailed work solutions for their homework and they can self-mark their work at home. English students are required to submit all homework online.

Click here for a step-by-step process on how to submit your English homework.

Additional Study Help Available.

I need some help with homework or class assignments, who can assist me?

Matrix+ Online Courses allow you to address any gaps in your learning by posting your questions on the Q&A Discussion Board. You'll receive a written or video response within one working day.

Click here for a step-by-step process on how to post a question.

How to Track Your Progress.

Where are my marks?

You can view your marks and progress at Matrix via your MyMatrix account and select the course you wish to view.

Click here for a step-by-step process on how to view marks.

Why have no marks been uploaded yet?

Maths and Science courses have online quizzes that are automatically marked once completed. If you are missing quiz marks, you may need to check that you have been submitting your quizzes correctly.

All Maths and Science classes are provided with a full set of worked solutions for you to self-mark your homework at home.

If you are missing any marks for your English homework, please keep in mind that marking has a 2-week turnaround.

If after two weeks, the marks are still missing, check that you have submitted your homework correctly and if you did, you're welcome to contact our Service Team who will, in turn, speak to the marker.

Homework can only be submitted via the student account.

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