We know that choosing the right tutoring provider is a big decision, and we want you to feel completely confident in yours. That’s why we’ve introduced the First Lesson Money-Back Guarantee (FLMBG) for on-campus students.
Try Matrix risk-free
Whether you're exploring our classes for the first time or considering a new subject with us, we're so confident you'll love your experience that we're offering this simple promise:
Not satisfied after your first lesson? You’ll get your money back - no questions asked.
Who is eligible?
You’re eligible for the First Lesson Money-Back Guarantee if:
✅ You're a new student who has never enrolled in any Matrix course before,
OR
✅ You're a returning student enrolling in a new subject you haven't studied with us.
This guarantee is available only for on-campus term courses and does not apply to Matrix+ online courses, short courses, or exam preparation programs.
How does it work?
If you feel Matrix isn’t the right fit after your first lesson, just follow these steps:
Notify us within 4 days of your first lesson by contacting our friendly Customer Service Team.
Return your resources within 6 days of your first lesson.
Once both steps are complete, we’ll refund your full payment - it’s that easy.
What’s the catch? There isn’t one.
We believe in our programs, and we stand by the quality of what we offer. This guarantee is simply our way of letting you explore Matrix without pressure, with the freedom to change your mind if it’s not for you.
Need more help?
If you have questions or need assistance with the First Lesson Money Back Guarantee (FLMBG):
Phone: 1300 008 008
Email: [email protected]