Who is eligible?
You may be eligible if:
You’re a new student who has never enrolled in any Matrix course.
You’re a returning student enrolling in a subject you haven’t studied with us before.
This guarantee applies only to on-campus term courses and excludes Matrix+ online courses, short courses, and exam preparation programs.
How does it work?
If you’re not satisfied after your first lesson, follow these steps:
Notify us: Contact our Customer Service Team within 4 days of your first lesson to request disenrolment.
Return resources: Return all Matrix materials within 6 days of your first lesson to finalise your disenrolment request.
Once both steps are completed, we’ll process a full refund of all payments made.
Important notes
Refunds may take up to 5 business days to process and an additional 5-10 business days to appear in your account (depends on your financial institute)
If you paid an enrolment fee, it will be refunded only if you’re not enrolled in any other Matrix courses and you are a new customer.
If you return to Matrix in the future, a new enrolment fee will apply.
This offer cannot be combined with other promotions (eg - Free Trial promotions)
Need more help?
If you have questions or need assistance with the First Lesson Money Back Guarantee (FLMBG):
Phone: 1300 008 008
Email: [email protected]