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Logging in for the first time
Logging in for the first time

First time using the online portal?

Melanie avatar
Written by Melanie
Updated over a week ago

If you haven't logged in before:

2. Click Don't have an account?

3. Enter the email address you used to enrol at Matrix. Email address not working? Chat to us online (click the chat system, bottom right) so that we can update your email address for you.

4. You’ll receive an email with a link to create a new password. If you haven't received it, please check your spam/junk mail.

Didn't receive a reset password email? Click here.

6. You will be required to create your password.

Once you've submitted, simply visit and you can log in with your email address and the password you've recently created.

Didn't receive a reset password email?

If you can do the following:

  1. Send a blank test email to [email protected]

  2. Head back to and request to reset your password.

  3. Head back to your Gmail account, and a reset password email should be in your inbox.

Should you still experience any difficulties, please let us know.

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