# Matrix Education Help Centre

> How can we help you today?

## Introduction to Matrix

- [How Matrix Education is different to other tuition centres](https://help.matrix.edu.au/en/articles/11455696-how-matrix-education-is-different-to-other-tuition-centres.md)
- [Our Matrix Core Purpose and Values](https://help.matrix.edu.au/en/articles/11456291-our-matrix-core-purpose-and-values.md)
- [Matrix+ Online vs Holiday vs Term Courses](https://help.matrix.edu.au/en/articles/2833410-matrix-online-vs-holiday-vs-term-courses.md): Choosing the Right Matrix Course: Matrix+ Online, Holiday, or Term?
- [What is the difference between Matrix+ and Matrix On-Campus courses?](https://help.matrix.edu.au/en/articles/5521622-what-is-the-difference-between-matrix-and-matrix-on-campus-courses.md): Here you can find more information on the courses we're offering, the benefits and what is right for you.

## Campus Information, Trading Hours & Course Dates

- [Campus Trading Hours & Locations](https://help.matrix.edu.au/en/articles/2843185-campus-trading-hours-locations.md)
- [Matrix Term Course Dates & Timetable 2026-2027](https://help.matrix.edu.au/en/articles/2833336-matrix-term-course-dates-timetable-2026-2027.md): At Matrix, we teach one term ahead of school to give our students a competitive advantage over their peers.
- [Matrix Term Course Dates & Timetable 2025-2026](https://help.matrix.edu.au/en/articles/16768952-matrix-term-course-dates-timetable-2025-2026.md): At Matrix, we teach one term ahead of school to give our students a competitive advantage over their peers.
- [Welcome to Matrix Castle Hill](https://help.matrix.edu.au/en/articles/11384179-welcome-to-matrix-castle-hill.md): Here’s everything you need to get started on your first day and make the most of your time with us.
- [Welcome to Matrix Chatswood](https://help.matrix.edu.au/en/articles/5925456-welcome-to-matrix-chatswood.md): Here’s everything you need to get started on your first day and make the most of your time with us.
- [Welcome to Matrix Epping](https://help.matrix.edu.au/en/articles/5925459-welcome-to-matrix-epping.md): Here’s everything you need to get started on your first day and make the most of your time with us.
- [Welcome to Matrix Hurstville](https://help.matrix.edu.au/en/articles/5925460-welcome-to-matrix-hurstville.md): Here’s everything you need to get started on your first day and make the most of your time with us.
- [Welcome to Matrix Parramatta](https://help.matrix.edu.au/en/articles/8056515-welcome-to-matrix-parramatta.md): Here’s everything you need to get started on your first day and make the most of your time with us.
- [Welcome to Matrix Strathfield](https://help.matrix.edu.au/en/articles/5913048-welcome-to-matrix-strathfield.md): Here’s everything you need to get started on your first day and make the most of your time with us.
- [Welcome to Matrix Sydney City](https://help.matrix.edu.au/en/articles/5925462-welcome-to-matrix-sydney-city.md): Here’s everything you need to get started on your first day and make the most of your time with us.
- [Welcome to Matrix Box Hill \(VIC\)](https://help.matrix.edu.au/en/articles/11384187-welcome-to-matrix-box-hill-vic.md): Here’s everything you need to get started on your first day and make the most of your time with us.

## Term Courses

- [Year 3 Courses](https://help.matrix.edu.au/en/articles/6530216-year-3-courses.md): What our Year 3 students will cover each term or Online at Matrix.
- [Year 4 Courses](https://help.matrix.edu.au/en/articles/6530284-year-4-courses.md): What our Year 4 students will cover each term at Matrix.
- [Year 5 Courses](https://help.matrix.edu.au/en/articles/11401597-year-5-courses.md): What our Year 5 students will cover each term or Online at Matrix.
- [Year 6 Courses](https://help.matrix.edu.au/en/articles/11401616-year-6-courses.md): Matrix’s Year 6 courses help students build strong writing and maths skills through focussed courses that align with the Stage 3 syllabus.
- [Year 7 Courses](https://help.matrix.edu.au/en/articles/3194267-year-7-courses.md): What our Year 7 students will cover each term at Matrix.
- [Year 8 Courses](https://help.matrix.edu.au/en/articles/3194293-year-8-courses.md): What our Year 8 students will cover each term at Matrix.
- [Year 9 Courses](https://help.matrix.edu.au/en/articles/3194307-year-9-courses.md): What our Year 9 students will cover each term at Matrix.
- [Year 10 Courses](https://help.matrix.edu.au/en/articles/3194322-year-10-courses.md): What our Year 10 students will cover each term at Matrix.
- [Year 11 Courses](https://help.matrix.edu.au/en/articles/3194375-year-11-courses.md): A term by term breakdown of the courses and modules we offer for Year 11 students.
- [Year 12 Courses](https://help.matrix.edu.au/en/articles/3194639-year-12-courses.md): A term by term breakdown on what courses and modules we offer for Year 12 students
- [Year 7 Courses – Melbourne](https://help.matrix.edu.au/en/articles/11430648-year-7-courses-melbourne.md)
- [Year 8 Courses - Melbourne](https://help.matrix.edu.au/en/articles/11430754-year-8-courses-melbourne.md)
- [Year 9 Courses - Melbourne](https://help.matrix.edu.au/en/articles/11430768-year-9-courses-melbourne.md)
- [Year 10 Courses - Melbourne](https://help.matrix.edu.au/en/articles/11430991-year-10-courses-melbourne.md)
- [Year 11 Courses - Melbourne](https://help.matrix.edu.au/en/articles/11431012-year-11-courses-melbourne.md)
- [Year 12 Courses - Melbourne](https://help.matrix.edu.au/en/articles/11431108-year-12-courses-melbourne.md)

## Holiday Courses

- [Welcome to your Matrix Holiday Course!](https://help.matrix.edu.au/en/articles/11069621-welcome-to-your-matrix-holiday-course.md): Read this guide to make the most of your Matrix Holiday Course.
- [Year 3 - 4 Holiday Courses Explained](https://help.matrix.edu.au/en/articles/6777636-year-3-4-holiday-courses-explained.md): Matrix Help Centre
- [Year 5 - 6 Holiday Courses Explained](https://help.matrix.edu.au/en/articles/11395912-year-5-6-holiday-courses-explained.md): Matrix Help Centre
- [Year 7 - 10 Holiday Courses Explained](https://help.matrix.edu.au/en/articles/2823567-year-7-10-holiday-courses-explained.md): Everything you need to know about Year 7 - 10 School Holiday Courses.
- [Year 11 - 12 Holiday Accelerated Courses Explained](https://help.matrix.edu.au/en/articles/6773678-year-11-12-holiday-accelerated-courses-explained.md): Everything you need to know about Year 11 and 12 Holiday Accelerated Courses.
- [Year 7 - 10 Holiday Courses Explained - Melbourne](https://help.matrix.edu.au/en/articles/11467216-year-7-10-holiday-courses-explained-melbourne.md): Everything you need to know about Year 7 - 10 School Holiday Courses.
- [Year 11 - 12 Holiday Accelerated Courses Explained- Melbourne](https://help.matrix.edu.au/en/articles/11467200-year-11-12-holiday-accelerated-courses-explained-melbourne.md): Everything you need to know about Year 11 and 12 Holiday Accelerated Courses.

## OC, Selective School, HSC & UCAT Preparation

- [OC Test Preparation Courses](https://help.matrix.edu.au/en/articles/7236640-oc-test-preparation-courses.md): Matrix’s OC Preparation courses help students prepare for the Opportunity Class \(OC\) Placement Test.
- [Selective School Prep Courses](https://help.matrix.edu.au/en/articles/10128924-selective-school-prep-courses.md): Matrix’s Selective Test Preparation courses help students prepare for the Selective School Placement Test.
- [Year 12 Exam Preparation Courses](https://help.matrix.edu.au/en/articles/3010220-year-12-exam-preparation-courses.md): Support for Year 12 students in their final exam preparation
- [How to get to the Matrix Trial Exam Prep Course](https://help.matrix.edu.au/en/articles/6339279-how-to-get-to-the-matrix-trial-exam-prep-course.md): Find directions to your Trial Exam Prep Course at Matrix Campuses or the University of Technology Sydney \(UTS\).
- [2025 HSC Exam Preparation Course Q&A Board Cut-Off dates](https://help.matrix.edu.au/en/articles/5644964-2025-hsc-exam-preparation-course-q-a-board-cut-off-dates.md): Q&A Board will close on the day of the exam for each subject.
- [Understanding the UCAT](https://help.matrix.edu.au/en/articles/3506907-understanding-the-ucat.md): What parents and students need to know about the UCAT and Matrix support

## Using MyMatrix & Matrix LMS

- [What is MyMatrix?](https://help.matrix.edu.au/en/articles/4643361-what-is-mymatrix.md): Update your contact details, enrolments, credit card information or view invoices by logging on to your account.
- [How to log in to MyMatrix for the first time](https://help.matrix.edu.au/en/articles/10440299-how-to-log-in-to-mymatrix-for-the-first-time.md): Start managing your enrolments and learning with your MyMatrix online portal.
- [How to update your details](https://help.matrix.edu.au/en/articles/4643395-how-to-update-your-details.md): Update your & your child's details on MyMatrix
- [How to Update Your Credit Card Details](https://help.matrix.edu.au/en/articles/4643399-how-to-update-your-credit-card-details.md)
- [How to enrol your child into a new course on MyMatrix](https://help.matrix.edu.au/en/articles/4643405-how-to-enrol-your-child-into-a-new-course-on-mymatrix.md): Update your child's enrolments on the MyMatrix Portal
- [How to view your child's current course enrolments](https://help.matrix.edu.au/en/articles/11362368-how-to-view-your-child-s-current-course-enrolments.md): Parents can view their child’s current course enrolments through the MyMatrix portal.
- [How to view your current course enrolments \(for students\)](https://help.matrix.edu.au/en/articles/4643381-how-to-view-your-current-course-enrolments-for-students.md): Students can view their current course enrolments through the MyMatrix portal.
- [How to mark your child's absence](https://help.matrix.edu.au/en/articles/10795027-how-to-mark-your-child-s-absence.md): Parents can mark their child's absence from a Matrix class through the MyMatrix portal.
- [How to book a Matrix Workshop](https://help.matrix.edu.au/en/articles/5632986-how-to-book-a-matrix-workshop.md): If you're enrolled in a Matrix on-campus course, you can book a complimentary Workshop through your MyMatrix portal.
- [How to access your online Workshop](https://help.matrix.edu.au/en/articles/11492851-how-to-access-your-online-workshop.md): Booked an online Workshop with one of our Matrix tutors? Here's how you can access the video link to join the call.
- [How to cancel your Workshop \(for students\)](https://help.matrix.edu.au/en/articles/5781174-how-to-cancel-your-workshop-for-students.md): Step-to-Step Instructions on how to cancel Workshops through MyMatrix
- [How to cancel your Workshop \(for parents\)](https://help.matrix.edu.au/en/articles/5633263-how-to-cancel-your-workshop-for-parents.md): Step-to-Step Instructions on how to cancel workshops through MyMatrix
- [How to request a payment schedule or invoice](https://help.matrix.edu.au/en/articles/10530923-how-to-request-a-payment-schedule-or-invoice.md): Parents can request a payment schedule or invoice through the MyMatrix portal.
- [How to log in to Matrix LMS \(for students\)](https://help.matrix.edu.au/en/articles/2814820-how-to-log-in-to-matrix-lms-for-students.md): How to access the Matrix Learning Management System \(LMS\)
- [How to log in to Matrix LMS \(for parents\)](https://help.matrix.edu.au/en/articles/11383744-how-to-log-in-to-matrix-lms-for-parents.md): How to access the Matrix Learning Management System \(LMS\)
- [Getting Started on the Matrix LMS](https://help.matrix.edu.au/en/articles/2814810-getting-started-on-the-matrix-lms.md): How students can access and use the Learning Management System \(LMS\)
- [How to view Online Theory Lesson Videos on Matrix LMS](https://help.matrix.edu.au/en/articles/11395766-how-to-view-online-theory-lesson-videos-on-matrix-lms.md): Step by step instructions on how to view Online Theory Lessons Videos on Matrix LMS
- [Guardians: Checking Marks on LMS](https://help.matrix.edu.au/en/articles/5525015-guardians-checking-marks-on-lms.md): How parents can view their child's homework, quiz marks, progress and feedback.
- [How to View Diagnostic Review Solutions \(Years 3–6\)](https://help.matrix.edu.au/en/articles/6724343-how-to-view-diagnostic-review-solutions-years-3-6.md): Learn how to access video solutions for your Diagnostic Review tasks through MyMatrix and the LMS.
- [Trouble accessing documents and videos on the LMS](https://help.matrix.edu.au/en/articles/3788233-trouble-accessing-documents-and-videos-on-the-lms.md)
- [Theory Lesson Video buffering issues](https://help.matrix.edu.au/en/articles/3987870-theory-lesson-video-buffering-issues.md): How to troubleshoot issues with buffering for the Theory Lesson Videos.
- [Install and use Matrix LMS app on your iPad](https://help.matrix.edu.au/en/articles/6987396-install-and-use-matrix-lms-app-on-your-ipad.md): Instruction for installing the LMS app on iPad

## Matrix On-Campus Course Information

- [Welcome to Matrix On Campus](https://help.matrix.edu.au/en/articles/5043953-welcome-to-matrix-on-campus.md): How to maximise your learning with your Matrix on campus course!
- [Frequently Asked Questions - On-Campus Courses](https://help.matrix.edu.au/en/articles/3196967-frequently-asked-questions-on-campus-courses.md): This article addresses common questions about on-campus courses, including attendance, class cancellations, re-enrolment, and topic tests.
- [Do We Offer Make-Up Classes?](https://help.matrix.edu.au/en/articles/11430378-do-we-offer-make-up-classes.md)
- [What to Expect in Your Matrix On-Campus Free Trial](https://help.matrix.edu.au/en/articles/11468050-what-to-expect-in-your-matrix-on-campus-free-trial.md)
- [Preparing for Your Matrix Class: What to Bring](https://help.matrix.edu.au/en/articles/3196955-preparing-for-your-matrix-class-what-to-bring.md): Ensure you're ready for your Matrix class by bringing the necessary materials. Here's a checklist to help you prepare.
- [Where to go when you arrive at campus](https://help.matrix.edu.au/en/articles/3196956-where-to-go-when-you-arrive-at-campus.md): First time coming to campus? We'll help you get to class on time!
- [How to Prepare for Your Workshop](https://help.matrix.edu.au/en/articles/5633279-how-to-prepare-for-your-workshop.md): Learn how to effectively prepare for your 1-hour Matrix Workshop to maximise your learning experience.
- [Preparing for Your Weekly Quizzes at Matrix](https://help.matrix.edu.au/en/articles/3197034-preparing-for-your-weekly-quizzes-at-matrix.md): How to prepare for your weekly in-class quizzes
- [How to prepare for your Matrix Topic Test](https://help.matrix.edu.au/en/articles/3197035-how-to-prepare-for-your-matrix-topic-test.md): Our best tips and tricks to help you prepare for your Matrix Topic test.
- [Homework at Matrix](https://help.matrix.edu.au/en/articles/3196960-homework-at-matrix.md): Homework is a vital part of learning at Matrix, see what homework students are expect to complete each week.
- [Submitting English Homework](https://help.matrix.edu.au/en/articles/5031878-submitting-english-homework.md): Learn how to submit your English homework through the Matrix Learning Management System \(LMS\).
- [How to View Feedback from Your English Teacher](https://help.matrix.edu.au/en/articles/5630388-how-to-view-feedback-from-your-english-teacher.md): Learn how to access and interpret feedback on your English homework through the Matrix Learning Management System \(LMS\).

## Matrix+ \(Online Learning\)

- [Welcome to Matrix+](https://help.matrix.edu.au/en/articles/4436561-welcome-to-matrix.md): Maximise your learning with Matrix+ with the The Matrix+ Online Learning Method™
- [Frequently Asked Questions - Matrix+](https://help.matrix.edu.au/en/articles/4854287-frequently-asked-questions-matrix.md): Questions you may have Matrix+ Online courses
- [Submitting a Question for the Q&A Board](https://help.matrix.edu.au/en/articles/5539565-submitting-a-question-for-the-q-a-board.md): Step by step instructions on how to submit a question on the Q&A Board online
- [How to access courses \(for Parents\)](https://help.matrix.edu.au/en/articles/10396810-how-to-access-courses-for-parents.md): Support guide for parents access the Learning Management System \(LMS\)
- [How to view Online Theory Lesson Videos \(Matrix+\)](https://help.matrix.edu.au/en/articles/3800209-how-to-view-online-theory-lesson-videos-matrix.md): Step by step instructions on how students can view Matrix+ Online Theory Lesson Videos
- [Submitting questions to the Q&A Discussion Board](https://help.matrix.edu.au/en/articles/5396003-submitting-questions-to-the-q-a-discussion-board.md): How to post questions to the Q&A Discussion Boards in Matrix+ courses.
- [How to complete online diagnostic reviews, quizzes, and topic tests](https://help.matrix.edu.au/en/articles/5396555-how-to-complete-online-diagnostic-reviews-quizzes-and-topic-tests.md)
- [How to view diagnostic review, homework, quiz, and topic test solutions online](https://help.matrix.edu.au/en/articles/5434649-how-to-view-diagnostic-review-homework-quiz-and-topic-test-solutions-online.md): How to view diagnostic review, homework, quiz, and topic test solutions on the LMS.
- [How to submit English homework and view marks and feedback](https://help.matrix.edu.au/en/articles/5361034-how-to-submit-english-homework-and-view-marks-and-feedback.md): How to submit homework for high school English courses, and view the marks and feedback from the Teacher.
- [How to Submit Matrix+ Course Feedback](https://help.matrix.edu.au/en/articles/5507308-how-to-submit-matrix-course-feedback.md): Completing the Matrix+ Student Experience Questionnaire \(SEQ\)

## Student Hub

- [Past Exam Papers](https://help.matrix.edu.au/en/articles/2823531-past-exam-papers.md): Where to access past exam papers
- [Online Study Guides](https://help.matrix.edu.au/en/articles/2823533-online-study-guides.md)
- [HSC Study Hacks](https://help.matrix.edu.au/en/articles/3197057-hsc-study-hacks.md): Matrix Education is proud to be the most visited and trusted website for HSC tips, advice and resources.

## Accounts & Payments

- [Course Payment Options & Dates](https://help.matrix.edu.au/en/articles/3579213-course-payment-options-dates.md): Information on our Monthly and Upfront payment options and our direct debit schedule explained.
- [FAQ's - Payments](https://help.matrix.edu.au/en/articles/2833425-faq-s-payments.md): Common question about our payment dates, methods and fees.

## Policies, Promotions & FAQs

- [Scholarships](https://help.matrix.edu.au/en/articles/3186766-scholarships.md): Applications open in August for the upcoming academic year commencing in October.
- [Refer a Friend Promotion](https://help.matrix.edu.au/en/articles/4668933-refer-a-friend-promotion.md): Invite your friends to join Matrix, and you'll both benefit—your friend saves on enrolment, and you receive a $100 course credit.
- [Experience Matrix With Confidence – Our First Lesson Money-Back Guarantee \(FLMBG\)](https://help.matrix.edu.au/en/articles/3090207-experience-matrix-with-confidence-our-first-lesson-money-back-guarantee-flmbg.md): We want you to feel confident when enrolling at Matrix. That’s why we offer a FLMBG for on-campus courses.
- [First Lesson Money Back Guarantee \(FLMBG\) vs. Free Trial](https://help.matrix.edu.au/en/articles/11587059-first-lesson-money-back-guarantee-flmbg-vs-free-trial.md): The two options to try Matrix to see why thousands trust us each term.
- [Enrolment Policy](https://help.matrix.edu.au/en/articles/2823582-enrolment-policy.md): Understand the key terms and conditions that apply when enrolling your child at Matrix Education.
- [Waitlist Policy](https://help.matrix.edu.au/en/articles/2823583-waitlist-policy.md)
- [Homework Policy](https://help.matrix.edu.au/en/articles/2823579-homework-policy.md): This policy outlines homework submission and marking procedures for Matrix on-campus courses in English, Mathematics, and Science.
- [Resource Policy](https://help.matrix.edu.au/en/articles/2823578-resource-policy.md): Lost your books or interested in what resources you can access?
- [Short Holiday Course Terms and Conditions](https://help.matrix.edu.au/en/articles/3788429-short-holiday-course-terms-and-conditions.md)
- [How automatic class re-enrolment works \(for parents\)](https://help.matrix.edu.au/en/articles/11430371-how-automatic-class-re-enrolment-works-for-parents.md)
- [Dropping a Subject at School: What Happens to my Matrix Enrolment?](https://help.matrix.edu.au/en/articles/11430396-dropping-a-subject-at-school-what-happens-to-my-matrix-enrolment.md)
- [Class Change Policy](https://help.matrix.edu.au/en/articles/11430634-class-change-policy.md)
- [Refer a Friend Promotion Victoria 2026](https://help.matrix.edu.au/en/articles/15896012-refer-a-friend-promotion-victoria-2026.md): Invite your friends to join Matrix to receive a $150 course credit

## Employment Opportunities

- [Working for Matrix](https://help.matrix.edu.au/en/articles/3022811-working-for-matrix.md)

## Matrix Scholarships, Events & Seminars

- [Register for the Year 11 Chemistry Practical Day](https://help.matrix.edu.au/en/articles/13124284-register-for-the-year-11-chemistry-practical-day.md): Enrol using your Parent MyMatrix account