# Matrix Education Help Centre

> How can we help you today?

## Introduction to Matrix

- [How Matrix Education is different to other tuition centres](https://help.matrix.edu.au/en/articles/11455696-how-matrix-education-is-different-to-other-tuition-centres.md)
- [Our Matrix Core Purpose and Values](https://help.matrix.edu.au/en/articles/11456291-our-matrix-core-purpose-and-values.md)
- [Matrix+ Online vs Holiday vs Term Courses](https://help.matrix.edu.au/en/articles/2833410-matrix-online-vs-holiday-vs-term-courses.md): Choosing the Right Matrix Course: Matrix+ Online, Holiday, or Term?
- [What is the difference between Matrix+ and Matrix On-Campus courses?](https://help.matrix.edu.au/en/articles/5521622-what-is-the-difference-between-matrix-and-matrix-on-campus-courses.md): Here you can find more information on the courses we're offering, the benefits and what is right for you.

## Campus Information, Trading Hours & Course Dates

- [Campus Trading Hours & Locations](https://help.matrix.edu.au/en/articles/2843185-campus-trading-hours-locations.md)

## Holiday Courses

- [Welcome to your Matrix Holiday Course!](https://help.matrix.edu.au/en/articles/11069621-welcome-to-your-matrix-holiday-course.md): Read this guide to make the most of your Matrix Holiday Course.

## Matrix On-Campus Course Information

- [Welcome to Matrix On Campus](https://help.matrix.edu.au/en/articles/5043953-welcome-to-matrix-on-campus.md): How to maximise your learning with your Matrix on campus course!
- [Frequently Asked Questions - On-Campus Courses](https://help.matrix.edu.au/en/articles/3196967-frequently-asked-questions-on-campus-courses.md): This article addresses common questions about on-campus courses, including attendance, class cancellations, re-enrolment, and topic tests.
- [Do We Offer Make-Up Classes?](https://help.matrix.edu.au/en/articles/11430378-do-we-offer-make-up-classes.md)
- [What to Expect in Your Matrix On-Campus Free Trial](https://help.matrix.edu.au/en/articles/11468050-what-to-expect-in-your-matrix-on-campus-free-trial.md)

## Matrix+ \(Online Learning\)

- [Welcome to Matrix+](https://help.matrix.edu.au/en/articles/4436561-welcome-to-matrix.md): Maximise your learning with Matrix+ with the The Matrix+ Online Learning Method™
- [Frequently Asked Questions - Matrix+](https://help.matrix.edu.au/en/articles/4854287-frequently-asked-questions-matrix.md): Questions you may have Matrix+ Online courses
- [Submitting a Question for the Q&A Board](https://help.matrix.edu.au/en/articles/5539565-submitting-a-question-for-the-q-a-board.md): Step by step instructions on how to submit a question on the Q&A Board online

## Student Hub

- [Past Exam Papers](https://help.matrix.edu.au/en/articles/2823531-past-exam-papers.md): Where to access past exam papers
- [Online Study Guides](https://help.matrix.edu.au/en/articles/2823533-online-study-guides.md)
- [HSC Study Hacks](https://help.matrix.edu.au/en/articles/3197057-hsc-study-hacks.md): Matrix Education is proud to be the most visited and trusted website for HSC tips, advice and resources.

## Accounts & Payments

- [Course Payment Options & Dates](https://help.matrix.edu.au/en/articles/3579213-course-payment-options-dates.md): Information on our Monthly and Upfront payment options and our direct debit schedule explained.
- [FAQ's - Payments](https://help.matrix.edu.au/en/articles/2833425-faq-s-payments.md): Common question about our payment dates, methods and fees.

## Policies, Promotions & FAQs

- [Scholarships](https://help.matrix.edu.au/en/articles/3186766-scholarships.md): Applications open in August for the upcoming academic year commencing in October.
- [Refer a Friend Promotion](https://help.matrix.edu.au/en/articles/4668933-refer-a-friend-promotion.md): Invite your friends to join Matrix, and you'll both benefit—your friend saves on enrolment, and you receive a $50 course credit.
- [Experience Matrix With Confidence – Our First Lesson Money-Back Guarantee \(FLMBG\)](https://help.matrix.edu.au/en/articles/3090207-experience-matrix-with-confidence-our-first-lesson-money-back-guarantee-flmbg.md): We want you to feel confident when enrolling at Matrix. That’s why we offer a FLMBG for on-campus courses.
- [First Lesson Money Back Guarantee \(FLMBG\) vs. Free Trial](https://help.matrix.edu.au/en/articles/11587059-first-lesson-money-back-guarantee-flmbg-vs-free-trial.md): The two options to try Matrix to see why thousands trust us each term.
- [Enrolment Policy](https://help.matrix.edu.au/en/articles/2823582-enrolment-policy.md): Understand the key terms and conditions that apply when enrolling your child at Matrix Education.
- [Waitlist Policy](https://help.matrix.edu.au/en/articles/2823583-waitlist-policy.md)
- [Homework Policy](https://help.matrix.edu.au/en/articles/2823579-homework-policy.md): This policy outlines homework submission and marking procedures for Matrix on-campus courses in English, Mathematics, and Science.
- [Resource Policy](https://help.matrix.edu.au/en/articles/2823578-resource-policy.md): Lost your books or interested in what resources you can access?
- [Short Holiday Course Terms and Conditions](https://help.matrix.edu.au/en/articles/3788429-short-holiday-course-terms-and-conditions.md)
- [How automatic class re-enrolment works \(for parents\)](https://help.matrix.edu.au/en/articles/11430371-how-automatic-class-re-enrolment-works-for-parents.md)
- [Dropping a Subject at School: What Happens to my Matrix Enrolment?](https://help.matrix.edu.au/en/articles/11430396-dropping-a-subject-at-school-what-happens-to-my-matrix-enrolment.md)
- [Class Change Policy](https://help.matrix.edu.au/en/articles/11430634-class-change-policy.md)
- [Refer a Friend Promotion Victoria 2026](https://help.matrix.edu.au/en/articles/15896012-refer-a-friend-promotion-victoria-2026.md): Invite your friends to join Matrix to receive a $150 course credit

## Employment Opportunities

- [Working for Matrix](https://help.matrix.edu.au/en/articles/3022811-working-for-matrix.md)

## Matrix Scholarships, Events & Seminars

- [Register for the Year 11 Chemistry Practical Day](https://help.matrix.edu.au/en/articles/13124284-register-for-the-year-11-chemistry-practical-day.md): Enrol using your Parent MyMatrix account