Q1: Who are the teachers featured in the videos?

Our Matrix classroom Teachers (who are subject matter experts) will be conducting the Online Theory Lesson Videos. They are experienced educators who are knowledgeable and know how to explain things clearly.

Q2: How does the online Q&A Board work?

Post your question on the Q&A Board. Matrix teachers or tutors will respond within 1 working day. You can also learn from questions and responses from your peers!

Q3: Do you have live-streamed classes?

No. Matrix+ lessons are prerecorded to ensure the highest quality delivery for all students!

Our detailed video lessons allow for you to view and follow the lesson at your own pace - pause, replay or speed up videos for an on-demand learning experience. Pause to view, take a break, take notes in your Theory Book, and rewind to view parts of the lessons again. Our Q&A Discussion Boards allow students to ask questions and receive responses within one business day.

Q4: Are there quizzes, homework and topic tests with Matrix+?

Yes! Quizzes will be uploaded weekly for the students to track their progress. The solutions for quizzes and worked homework solutions will be uploaded the day after.

The topic test will be available at the end of the course with worked solutions available later.

For English courses, homework & topic tests will be submitted through the LMS portal. Matrix English teachers can mark your work and provide detailed feedback.

Q5: How long will I be able to access my Matrix+ course?

The next Matrix+ courses run from 11 January 2021 until 28 March 2021. After the term, students will still be able to access Theory Lesson Videos, Q&A Discussion Boards and online resources until the end of 31 December 2021.

Q6: Do I need to re-enrol every term?

Each term, we’ll check in with you about your Matrix+ enrolment for the following term - you can add, change or remove topics or courses. We’ll then print your new resources and deliver them before the new term begins so you can continue your learning.

Q7: Can I try Matrix+ before I buy?

A sample video of the online theory lessons and sample resources are available on each course pages. Try it now and read our reviews to hear what our students say about Matrix+.

Q8: How will I receive the resources?

Students will have their resources posted within 3 working days via Australia Post. Deliveries should take approximately 1 – 4 working days.

Q9: What is your refund policy?

Matrix+ courses are non-refundable. Full terms and conditions are here.

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