These terms apply to Matrix’s short-format Holiday Courses, which are offered periodically throughout the year as standalone programs. Unlike regular courses, Short Holiday Courses do not roll over into the subsequent term. Please note that these courses differ from our regular Holiday Accelerated Courses, which continue into the next holiday period. We recommend reading these terms carefully before enrolling.
Enrolment and Course Structure
These short holiday courses are standalone programs that run for 2 to 10 days. They are distinct from our regular term, accelerated holiday, or online courses, and do not continue into the following term. Each Short Holiday Course is a one-off program designed to support students during school holidays. Examples include HSC Exam Preparation Courses, UCAT Preparation Courses, and Trial Exam Preparation Courses.
Cancellations and Refunds
Cancellation Deadline: To receive a refund, you must contact us to cancel your registration at least 7 days prior to the course start date.
Resource Return: Any issued Matrix materials must be returned in original condition before the refund can be processed.
Processing Time: Approved refunds may take up to 5 business days to process and depending on your financial institute, it could take 5-10 business days to appear in your account.
Late Cancellations: Cancellations made less than 7 business days before the course start date are not eligible for a refund.
Transfers
Request Deadline: Transfer requests must be made by contacting us at least 7 business days before your original course start date.
Availability: Transfers are subject to availability and at Matrix’s discretion.
No-Shows: If you do not attend your enrolled course and have not arranged a transfer or cancellation, you remain liable for the full course fee.
Course Changes and Cancellations by Matrix
Rescheduling: If Matrix reschedules a course, you may be offered a refund, credit, or transfer to another course, subject to availability.
Cancellations: In the event of a course cancellation due to unforeseen circumstances, Matrix will offer a refund, credit, or transfer.
Expense Liability: Matrix is not responsible for any out-of-pocket expenses (e.g., travel, accommodation) incurred due to course changes or cancellations.
Attendance and Missed Lessons
No Make-Up Classes: Missed lessons cannot be rescheduled, credited, or refunded.
Commitment: Students are expected to attend all scheduled lessons.
Resource Policy
Usage: Matrix resources are for enrolled students only and must not be copied, shared, or sold.
Replacement Resources: Lost or damaged materials can be replaced for a fee.
Need More Help?
If you have questions or need assistance:
Phone: 1300 008 008
Email: [email protected]