If your child drops a subject at school and is enrolled in the same subject at Matrix, we can assist with updating their enrolment. To do this, we’ll need documentation and the return of any Matrix materials.
To process a disenrolment, please provide the following:
A letter from the school confirming the subject has been dropped
Must be on official school letterhead and include the school logo
An updated school timetable showing the subject is no longer listed
Once our Customer Service team receives and verifies these documents, we’ll proceed with the next steps.
What happens after verification?
After confirming the subject has been dropped and receiving any returned Matrix textbooks, we will:
Adjust the enrolment based on how many lessons were attended
Credit the unused portion of the fees to another Matrix course or
Refund the remaining balance, if no other course is selected
This ensures families only pay for the lessons their child attended.
How to submit your documents
Please email the documents to [email protected] with the subject line:
“Subject Drop Request – [Student Full Name]”
Our team will review and respond within 2–3 business days.
Need more help?
If you’re unsure what documents to provide or want to discuss your options, contact us via the chat bubble or email us.