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Frequently Asked Questions - Matrix+
Frequently Asked Questions - Matrix+

Questions you may have Matrix+ Online courses

Melanie avatar
Written by Melanie
Updated over a week ago

Q1: Who are the teachers featured in the videos?

Our Matrix classroom Teachers (who are subject matter experts) will be conducting the Online Theory Lesson Videos. They are experienced educators who are knowledgeable and know how to explain things clearly.

Q2: How does the online Q&A Board work?

Post your question on the Q&A Board. Matrix teachers or tutors will respond within 1 working day. You can also learn from questions and responses from your peers!

Click here for a step-by-step process on how to post a question.

Q3: Do you have live-streamed classes?

No. Matrix+ lessons are pre-recorded to ensure the highest quality delivery for all students!

Our detailed video lessons allow for you to view and follow the lesson at your own pace - pause, replay or speed up videos for an on-demand learning experience.

Pause to view, take a break, take notes in your Theory Book, and rewind to view parts of the lessons again. Our Q&A Discussion Boards allow students to ask questions and receive responses within one business day.

Q4: Are there quizzes, homework and topic tests with Matrix+?

Yes! Matrix offers live online quizzes for our Maths and Science Year 7 - 10 students! Each quiz has 10 minutes to be completed. Only 2 reattempts can be made.

Students can attempt and submit quizzes via their student accounts only. You cannot do this from your parent's account.

English students do not have quizzes and instead can submit their homework for feedback via their LMS.

Senior students will have quizzes and solutions uploaded so they can self-test themselves at home at their own pace.

Click here for a step-by-step process on how to attempt and submit quizzes.

Q5: How long will I be able to access my Matrix+ course?

After the term, Year 7 - 11 students will still be able to access Theory Lesson Videos, Q&A Discussion Boards and online resources until the end of December 2023!

Year 12 students will be able to access their theory lesson videos, Q&A Boards, and online materials until the official HSC 2023 exam day.

Q6: Do I need to re-enrol every term?

Each term, we’ll check in with you about your Matrix+ enrolment for the following term - you can add, change or remove topics or courses. We’ll then print your new resources and deliver them before the new term begins so you can continue your learning.

Q7: Can I try Matrix+ before I buy?

A sample video of the online theory lessons and sample resources are available on each course pages. Try it now and read our reviews to hear what our students say about Matrix+.

Q8: How will I receive the resources?

Any enrolment before 2 January 2023 will have their resources dispatched on 3 January. Any enrolments after will have their resources posted within 1 working days via Australia Post. Deliveries should take approximately 1 – 4 working days.

Q9: What is your refund policy?

Once purchased Matrix+ courses are non-refundable. Full terms and conditions are here.

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