Q1: What is Matrix+?
Matrix+ is the online version of Matrix’s courses. It offers the same high-quality content and resources as our on-campus programs, but in a flexible, self-paced format.
When you enrol in Matrix+, you receive:
Video lessons taught by experienced Matrix teachers
Physical course books delivered to your home
Online quizzes and resources to reinforce your learning
Access to academic support via the Matrix LMS
Matrix+ is ideal for students who want to learn anytime, anywhere, with the same structure and support as our in-person classes.
Q2: Who is Matrix+ suitable for?
Matrix+ is ideal for students who want the flexibility to learn on their own terms, with the same structured content as Matrix on-campus courses.
It’s a great option for:
Independent learners who prefer to study at their own pace-whether that’s faster or slower than a traditional class
Students unable to attend Matrix campuses due to distance or scheduling conflicts
Students looking for extra support to supplement their schoolwork with expert-guided resources
Matrix+ gives students control over when and how they learn, without compromising on quality.
Q3: What’s included in a Matrix+ course?
Each course includes:
Structured video lessons covering all 8 lessons of the course, taught by experienced Matrix teachers
A printed Theory Book includes theory content, practice questions, and worked solutions
Online quizzes designed to check understanding and reinforce key concepts
Access to academic support where students can ask questions and receive help through the Matrix LMS Q&A
Additional resources by subject:
Mathematics and Science:
Includes a Work Book with extra practice questionsEnglish:
Includes online writing tasks for additional skill development
Students have access to the course until the end of the school year for each grade regardless of when they enrol.
Q4: How do the video lessons work?
The video lessons in Matrix+ are pre-recorded classes where an expert Matrix teacher guides you through the Theory Book, step by step.
Students can:
Watch lessons anytime that suits their schedule
Pause, rewind, and replay to learn at their own pace
Follow along using their own printed Theory Book
See a step-by-step guide on How to view Online Theory Lesson Videos.
These lessons are designed to mirror the structure and quality of our on-campus classes—just with the flexibility to learn anywhere.
Q5: Do Parents have access to the course?
No, only the student has access to the course content, including video lessons, quizzes, and resources.
As a parent, you can:
View your child’s progress and quiz results
Monitor their enrolments and learning schedule via the MyMatrix Parent Portal
Q6: How is Matrix+ different from Matrix on-campus courses?
Feature | Matrix+ (Online) | Matrix (On-Campus) |
Lesson Format | Pre-recorded video lessons | Live classes at a Matrix campus |
Teacher Interaction | Written Q&A with Matrix teacher | In-person lessons with teacher Q&A |
Schedule Flexibility | Fully self-paced | Daily or Weekly scheduled classes |
Support | Ask Max AI chat bot Online academic Q&A | In-class support + online resources |
Q7: What support is available for students?
All Matrix+ students can ask questions through the Q&A Board in their online course portal. A Matrix teacher will respond with detailed, written explanations.
In addition, high school students have access to an AI chat bot, Ask Max, that can answer their questions, provide feedback on their work, or generate additional practice questions as required.
Q8: Who are the teachers featured in the videos?
Matrix+ students have access to academic support throughout their course.
🧑🏫 Q&A Board
All students can ask questions directly in the Q&A Board within their course.
A Matrix teacher will respond with detailed written explanations to help you understand the content.
🤖 Ask Max – AI Learning Assistant (High School only)
High school students can also use Ask Max, an AI-powered chat tool that can:
Answer subject-related questions
Provide feedback on written work
Generate extra practice questions to reinforce learning
This support ensures Matrix+ students aren’t learning alone—even while studying online.
Q11: Do you have live-streamed classes?
No, Matrix+ lessons are not live-streamed. All lessons are pre-recorded to ensure a consistent, high-quality learning experience for every student.
Why pre-recorded lessons?
Learn at your own pace
Pause, rewind, or replay any part of the lesson
Take breaks or review tricky sections as often as needed
Follow along and take notes in your Theory Book
This flexible, on-demand format is ideal for students who want to take control of their learning.
Q12: Are there quizzes, homework and topic tests with Matrix+?
Yes - but the type of tasks included varies depending on the course and year level.
Primary students
Access three online diagnostic reviews per course to assess their understanding
Complete these at their own pace via the Matrix LMS
High school Maths and Science
Online homework and quizzes for each lesson
A topic test at the end of each course to assess overall progress
High school English
A mix of online quizzes and writing tasks
A topic test at the end of each course
These tasks are designed to reinforce learning and track progress throughout the course.
Q13: How long will I be able to access my Matrix+ course?
Course will remain active until the final exam for Year 12 students, and until the end of the calendar year for all other grades.
Q14: Do I need to re-enrol every term?
No, there’s no need to manually re-enrol each term.
At Matrix, your enrolment is automatically continued into the next course.
You’ll receive updates via email and SMS with:
Your course access dates (for Matrix+), and
The delivery date for your printed resources (if applicable)
If you wish to change or cancel your upcoming enrolment, please contact us before the books are dispatched.
Q15: What if my child falls behind?
Matrix+ is designed to be flexible - students can work through the course at their own pace.
Encourage your child to:
Watch the lesson videos and work through their book along with the videos
Depending on the course, complete the workbook questions, additional homework, or any other tasks
Attempt any quizzes
Ask questions on the Q&A Board or using the Ask Max AI chatbot.
Q16: Will I be notified about my child’s progress?
Matrix+ does not send automatic progress reports. You can check progress by:
Asking your child to show you their progress in the LMS
Reviewing the completed chapters in their printed workbook
Asking them to walk you through their results
Logging in using your own credentials, and viewing their progress on the LMS
Parents will be notified of the results of selected items of work, like the end of term topic test for high school students, or diagnostic reviews for primary students.
Q17: Can I try Matrix+ before I buy it?
Yes. Matrix+ courses offer a free 7-day trial. You’ll get access to the first lesson of the course, so that you can experience the Matrix+ course format.
Downloadable copies of the first lesson’s theory book to work through when watching the videos.
Access to the first lesson’s videos
Access to the homework, quiz, or any other material in the first lesson.
The content of the first lesson can vary from course to course.
Q18: How will I receive the course book(s)?
Once enrolled, your Matrix+ course book(s) will be mailed to your home address.
If you enrol during the term, you’ll usually receive your books within a few business days.
If you enrol before the course start date, we’ll notify you of:
The course access date on the LMS
The expected delivery timeframe for your books
Q19: Can I access Matrix+ on multiple devices?
Yes. You can access Matrix+ on any device with internet access — including desktop computers, laptops, tablets, and smartphones.
Q20: Do I need to be online at a specific time?
No. Matrix+ is fully on-demand. There are no live lessons or required log-in times. Students can complete lessons at their own pace within the course access period.
Q21: What if I need help with technical issues?
If you're having trouble accessing Matrix+ or using your course portal, contact the Matrix Support Team via the chat on our website. We're here to help with login issues, course access, or anything else you need.
Q22: What is your refund policy?
Once purchased Matrix+ courses are non-refundable. Full terms and conditions are here.
Q23: How do I enrol into a Matrix+ course?
You can enrol online at enrol.matrix.edu.au:
The parent or guardian will need to complete the enrolment form. Log in with your Matrix account (parent/guardian account), or create an account if you’re a new customer.
Select the student or add a new student. Note: your child requires their own email address, not the same as the parent.
Select Matrix+ as the course format, then select the course you’d like to enrol into and the topic.
Complete your enrolment by making payment online.
Need help? Contact us via the chat icon on our website.
Q23: Can I enrol into multiple courses at once?
Yes. Each Matrix+ course covers one term’s worth of content. You can enrol multiple terms all at once and work through them at your own pace. You can also select multiple subjects.
Q24: What if I’m doing a face to face class?
Matrix+ and face to face courses cover the same content. If you’re enrolled into a face to face class, you will already have access to the lessons in class and the lesson videos, so there is no need to enroll into a Matrix+ course for the same topic, your face to face course will have you covered! You can, however, enroll into Matrix+ courses for other topics or subjects.
Q25: Can my child switch from Matrix+ to on-campus?
Yes. If there is space available, students may transfer from Matrix+ to an on-campus class. To request a transfer, contact our team via the Matrix website chat.
Need help?
If you have questions about your child’s enrolment, workbook delivery, or course access, our support team is here to help. Contact us via the chat icon on our website.