These terms apply to Matrix’s short-format Holiday Courses for Years 7–10, which are offered periodically throughout the year. Please read them carefully before enrolling.
Enrolment and Course Structure
Short Course Format: Holiday Courses are short, standalone programs that run for 5 days. They are separate from our regular term courses and do not roll over into the following term. Each Holiday Course is a one-off program designed to support students during school breaks.
Cancellations and Refunds
Cancellation Deadline: To receive a refund, you must contact us to cancel your registration at least 7 days prior to the course start date.
Resource Return: Any issued Matrix materials must be returned in original condition before the refund can be processed.
Processing Time: Approved refunds may take up to 5 business days to process and depending on your financial institute, it could take 5-10 business days to appear in your account.
Late Cancellations: Cancellations made less than 7 business days before the course start date are not eligible for a refund.
Transfers
Request Deadline: Transfer requests must be made by contacting us at least 7 business days before your original course start date.
Availability: Transfers are subject to availability and at Matrix’s discretion.
No-Shows: If you do not attend your enrolled course and have not arranged a transfer or cancellation, you remain liable for the full course fee.
Course Changes and Cancellations by Matrix
Rescheduling: If Matrix reschedules a course within 7 days of the start date, you may be offered a refund, credit, or transfer to another course, subject to availability.
Cancellations: In the event of a course cancellation due to unforeseen circumstances, Matrix will offer a refund, credit, or transfer.
Expense Liability: Matrix is not responsible for any out-of-pocket expenses (e.g., travel, accommodation) incurred due to course changes or cancellations.
Attendance and Missed Lessons
No Make-Up Classes: Missed lessons cannot be rescheduled, credited, or refunded.
Commitment: Students are expected to attend all scheduled lessons.
Resource Policy
Usage: Matrix resources are for enrolled students only and must not be copied, shared, or sold.
Replacement Resources: Lost or damaged materials can be replaced for a fee.
Need More Help?
If you have questions or need assistance:
Phone: 1300 008 008
Email: [email protected]