Summary
Students can access pre-recorded lesson videos through the LMS. On rare occasions, the videos may pause or the quality may drop due to buffering issues. This article outlines how to troubleshoot these situations.
Internet speed
The cause of buffering issues will ultimately be the internet speed. Here are some things you can try:
Check your internet speed using websites like speedtest.net. Your speed should be 5 Mbps or greater to avoid buffering issues.
If using or tethering of a mobile phone or hotspot, check the reception.
Reboot your computer and router.
Check how many other devices are connected to your network and disconnect them if possible.
Reducing video quality
If the internet speed cannot be improved, you can try reducing the video quality.
Click on the gear in the bottom right hand corner of the video and select a lower quality (smaller number) in the interface that pops up. A lower video quality requires a slower internet speed to stream without issues.
