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Guardian FAQ - Matrix+ Online Courses

This article answers common questions parents have about Matrix+ online courses.

Melanie avatar
Written by Melanie
Updated this week

Course content

Does Matrix+ teach the same material as Matrix On Campus?

Yes. Matrix+ and Matrix On Campus follow the same curriculum and use the same Theory Books. The only difference is the delivery method: Matrix+ is fully online and self-paced, while On Campus courses are delivered in person.

Can my child enrol in any term or module?

Yes. If your child’s school is covering topics in a different order, you can enrol them in a Matrix+ On Demand course that matches their current learning needs

Course Dates, payments & resources

How long does my child have access to Matrix+?

Students can access their Matrix+ course materials until:

  • Year 7–11: 31 December of the current year

  • Year 12: The day of their official HSC exam

When will my child receive their resources?

Once enrolment is finalised, physical resources (e.g., Theory Books) are dispatched within one business day via Express Post. You’ll receive tracking information from Australia Post once the package is sent.

Where can I find course fees?

A full list of Matrix+ course fees is available on the Matrix website.

Accessing Matrix+ accounts

How does my child access their online courses?

Your child should log in to their MyMatrix student account to access their courses. From there, they can navigate to the Learning Management System (LMS) to view lessons and resources.

Do I have a parent MyMatrix account?

Yes. As a parent, you have a MyMatrix account where you can:

  • Manage your child’s enrolments

  • Update contact and payment details

  • Track your child’s progress and marks

If you haven’t logged in before, click here for step-by-step instructions.

Accessing videos and online Material.

How does my child access their videos.

After logging into their MyMatrix student account, your child should:

  1. Click on My Courses

  2. Select the relevant course

  3. Click the link under LMS to access the lesson videos

For detailed instructions, click here.

Why are some lesson videos locked?

Lessons are designed to be completed in order. If a lesson is locked, ensure your child has:

  1. Watched the course introduction video

  2. Completed any prerequisite lessons

They can also click the Next button to proceed through the course.

Why can't my child see their solutions?

If your child is having trouble viewing homework solutions or other resources, click here for troubleshooting steps

Submitting Homework & Attempting quizzes

How does my child attempt and submit quizzes?

For Year 7–10 students:

For step-by-step instructions, click here.

How does my child submit their English homework?

English students submit homework online through the LMS. They will receive written or video feedback within one working day.

For submission guidelines, click here.

Tracking your child’s progress

How can I view my child’s marks and progress?

To track your child’s performance:

  1. Click on My Courses

  2. Select your child’s course to view grades, lesson completion, and activity

For detailed instructions, click here.

Why haven’t any marks appeared yet?

Marks may not appear immediately for several reasons, depending on the subject:

Maths and Science

  • These subjects have online quizzes that are auto-marked as soon as your child completes and submits them.

  • If there are missing quiz marks, please check that your child has submitted the quiz correctly through their student account.

  • Homework in these subjects is self-marked using the full set of worked solutions provided in the LMS. These marks are not submitted to Matrix and won't appear in your child's progress report.

English

  • English homework is submitted through the LMS and marked by Matrix teachers.

  • There is a two-week turnaround for English marking.

  • If it's been more than two weeks and marks still haven’t appeared:

    • Confirm with your child that they submitted their work through their student account.

    • If the work was submitted correctly, you’re welcome to contact our Service Team. They’ll follow up with the English marker.

Note: Homework and quizzes can only be submitted through the student portal. Parents cannot upload work on behalf of their child.


Need more help?

If you have further questions or need assistance, please contact us at [email protected]. Include your name, your child’s name, and their year level for faster support.


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