Course content
Does Matrix+ teach the same material as Matrix On Campus?
Yes. Matrix+ and Matrix On Campus follow the same curriculum and use the same Theory Books. The only difference is the delivery method: Matrix+ is fully online and self-paced, while On Campus courses are delivered in person.
Can my child enrol in any term or module?
Yes. If your child’s school is covering topics in a different order, you can enrol them in a Matrix+ On Demand course that matches their current learning needs
Course Dates, payments & resources
How long does my child have access to Matrix+?
Students can access their Matrix+ course materials until:
Year 7–11: 31 December of the current year
Year 12: The day of their official HSC exam
When will my child receive their resources?
Once enrolment is finalised, physical resources (e.g., Theory Books) are dispatched within one business day via Express Post. You’ll receive tracking information from Australia Post once the package is sent.
Where can I find course fees?
A full list of Matrix+ course fees is available on the Matrix website.
Accessing Matrix+ accounts
How does my child access their online courses?
Your child should log in to their MyMatrix student account to access their courses. From there, they can navigate to the Learning Management System (LMS) to view lessons and resources.
Do I have a parent MyMatrix account?
Yes. As a parent, you have a MyMatrix account where you can:
Manage your child’s enrolments
Update contact and payment details
Track your child’s progress and marks
If you haven’t logged in before, click here for step-by-step instructions.
Accessing videos and online Material.
How does my child access their videos.
After logging into their MyMatrix student account, your child should:
Click on My Courses
Select the relevant course
Click the link under LMS to access the lesson videos
For detailed instructions, click here.
Why are some lesson videos locked?
Lessons are designed to be completed in order. If a lesson is locked, ensure your child has:
Watched the course introduction video
Completed any prerequisite lessons
They can also click the Next button to proceed through the course.
Why can't my child see their solutions?
If your child is having trouble viewing homework solutions or other resources, click here for troubleshooting steps
Submitting Homework & Attempting quizzes
How does my child attempt and submit quizzes?
For Year 7–10 students:
Quizzes are available online and must be completed within 10 minutes
Students have up to two reattempts per quiz
Quizzes must be completed through the student accounthelp.matrix.edu.au+3help.matrix.edu.au+3help.matrix.edu.au+3help.matrix.edu.au+2help.matrix.edu.au+2help.matrix.edu.au+2
For step-by-step instructions, click here.
How does my child submit their English homework?
English students submit homework online through the LMS. They will receive written or video feedback within one working day.
For submission guidelines, click here.
Tracking your child’s progress
How can I view my child’s marks and progress?
To track your child’s performance:
Log in to your MyMatrix parent account
Click on My Courses
Select your child’s course to view grades, lesson completion, and activity
For detailed instructions, click here.
Why haven’t any marks appeared yet?
Marks may not appear immediately for several reasons, depending on the subject:
Maths and Science
These subjects have online quizzes that are auto-marked as soon as your child completes and submits them.
If there are missing quiz marks, please check that your child has submitted the quiz correctly through their student account.
Homework in these subjects is self-marked using the full set of worked solutions provided in the LMS. These marks are not submitted to Matrix and won't appear in your child's progress report.
English
English homework is submitted through the LMS and marked by Matrix teachers.
There is a two-week turnaround for English marking.
If it's been more than two weeks and marks still haven’t appeared:
Confirm with your child that they submitted their work through their student account.
If the work was submitted correctly, you’re welcome to contact our Service Team. They’ll follow up with the English marker.
Note: Homework and quizzes can only be submitted through the student portal. Parents cannot upload work on behalf of their child.
Need more help?
If you have further questions or need assistance, please contact us at [email protected]. Include your name, your child’s name, and their year level for faster support.
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