This article answers common questions about Matrix Education's payment process, including accepted payment methods, payment schedules, and how to update your payment details.
What payment methods are accepted?
Matrix accepts Visa and Mastercard (debit or credit) for all course payments. We do not accept cash, bank transfers, or other payment methods.
When are payments processed?
Payments are automatically deducted on the 8th of the relevant month/s, based on your selected payment plan:
Monthly Plan: Three equal monthly instalments on the 8th of each month.
Quarterly Plan: Full term fee paid on the 8th of the first month of the quarter.
Please refer to Course Payment Options & Dates for more information.
Note: If you enrol mid-term and have missed the initial direct debit date and choose to pay monthly (instalments), the remaining balance will be split evenly across the remaining scheduled payments. For example, if you enrol in Week 4 and missed the first monthly direct debit, the total fee will be divided equally over the next two scheduled payments (i.e. 50% each).
What is the $55 enrolment fee?
The $55 enrolment fee helps us set up everything you need for a smooth start at Matrix - including creating your personalised access to the Matrix Learning Management System (LMS). This is where you’ll find your resources, video lessons, and more.
The best part? You only pay it once. If you take a break and return later, there’s no second enrolment fee.
Can I change my payment plan?
Yes, you can change your payment plan before the start of a new term. To do so, please contact our Accounts Team ([email protected]) or [email protected].
How do I update my payment details?
To update your credit or debit card information:
Log in to your MyMatrix account.
Navigate to the My Account section.
Click the Update Credit Card Details button and update your card information.
Ensure your payment details are up to date to avoid any interruptions to your course access.
Please refer to How to Update Your Credit Card Details for more detailed instructions.
Why don’t you take cash or bank transfers?
For security and tracking reasons, payment in cash and bank transfers are not accepted.
What happens if a payment fails?
If a payment fails, our system will automatically retry the payment. If the issue persists, we will contact you to update your payment details. Please ensure your card information is up to date to prevent any disruptions.
Can I pay for multiple terms in advance?
Yes, you can pay for multiple terms in advance. Please contact our Accounts Team ([email protected]) to arrange this.
Can I get a refund for a missed class?
We don’t offer refunds or credits for missed classes but we do make sure you never miss out on learning. If you’re an on-campus student, you’ll get exclusive access to our Matrix video lessons through your Matrix LMS. This means you can revisit the week’s content anytime, anywhere.
If you’re in Year 7–12, you can also book into a Matrix Workshop to ask questions and get help from our experienced tutors.
Need More Help?
If you have further questions or need assistance with payments:
Phone: 1300 008 008
Email: [email protected]