How to Cancel Your Workshop

If you can no longer make your workshop, follow our guide on how to cancel the booking.

Melanie avatar
Written by Melanie
Updated over a week ago

If you cannot make it to your workshop, it is important to cancel the workshop through MyMatrix.
Please note that cancellations within 24 hours of the scheduled workshops or student no-shows will result in being blocked from booking workshops for the following two weeks.

This is to ensure fair and effective use of our complimentary services. Exceptions will be considered upon presentation of a Medical Certificate or other circumstances.

To cancel your workshop, click here.

1. Log in to MyMatrix and select Workshops in the left-hand sidebar.

2. You'll be directed to your Workshop dashboard where all your upcoming bookings are listed. Click on the dropdown arrow on the course and select Cancel.

You will need to reconfirm the cancellation.

Once you've cancelled, you will receive a cancellation SMS and the booking will no longer be on your Workshop dashboard.

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